TERMS & CONDITIONS

• Cancellation Booking cancellation charge is Rs. 20,000/-
• Cancellation Additional charges will apply on cancellation if service are entertained on behalf of the pilgrims such as MOFA Approval / Visa issuance, Airlines deposits / Ticket issuance, hotel reservation. etc., and last moment cancellation will result in forfeiture of full package cost
• Charges If any new taxes are introduced, then pilgrims will have to bear the same.
• Registration Number At the time of booking a Registration number will be allotted to each Pilgrim that is required for communicating with us for all future correspondences.
• Travel Dates could differ by (+/-) 3/4 days due to changes in Airline schedule, delayed in delay in visa stamping, hotel availability etc.
• Visa Stamping is subject to approval from Saudi Embassy. We will not be responsible for any Delay, Rejection or Mistake done by Saudi Embassy.
• We have the right to change any or all tour programs before or during the journey without any prior notice for which no claim / refund shall be entertained
• We will not be responsible if any pilgrim is denied boarding in India or if deported by Saudi immigration on health condition, Infections or any other reason whatsoever for which no refund shall be made nor any claim shall be entertained.
• We will not be responsible if our tours are rescheduled, cancelled or altered due to cancellation / delay of flight, buses, hotel unavailability / cancellation, or other unavoidable circumstances such as strike, war, flood, storm, earthquake, imposition of new law or any other calamity and for which no refund shall be made nor any claim shall be entertained.
• We will not be responsible for any loss occurred during the tour by accident, incident, luggage lost, valuables loss, death, etc
• We will not be responsible for any loss, delay, damage, colour fading, stains or shrinking of clothes by the laundry service
• Room for 2/3 beds as paid for could not be provided instantly due to any reason whatsoever then the Pilgrims will have to adjust on bigger rooms (e.g. 4+ bedded) for a day or two on sharing basis with other Pilgrims (for which no partial refund will be made). In case the provision for 2/3 beds could not be fulfilled at all then the difference amount as paid by the Pilgrim will be refunded.
• Room Allotment will be as per our arrangement; no choice of room will be entertained. Pilgrims who follow “PARDAH” should select private room option of 2/3 beds by paying the relevant package cost OR should carry the necessary “VEIL” for unwanted Gaze. Though the rooms allotment are on Sharing Basis, we might also accommodate ladies and gents separately on separate rooms.
• Bathrooms in hotels are mostly Western Toilet and Indian Pans are hardly available.
• Guests and Relatives of Pilgrims are not allowed to Eat or Stay with our group, it is illegal as per Haj ministry Law, KSA
• Partly utilized services are also considered as fully utilized. For such circumstances no refund is applicable.
• Carrying illegal drugs / narcotics such as opium, ganja, poppy, etc., or any kind of indecent photographs, books, pamphlets, CD’s, etc., is a crime and is strictly punishable by Saudi Government.
• Foreign exchange in Saudi Riyals or U.S. Dollars could be purchased under LRS “Liberalised Remittance Scheme”.
• Indian and Saudi Arabian laws are applicable to all intending Pilgrims. All disputes of whatever nature relating to the tours shall alone have jurisdiction at Court in Kolkata.